Refund policy.

The short version

Premium and VIP memberships are billed monthly. You can cancel at any time and stop future charges. Already-paid periods are generally not refunded, with the specific exceptions below.

Canceling your membership

You can cancel yourself at any time through your Patreon account at patreon.com/mileflying, or you can email contact@mileflying.com and I will help you cancel.

Cancellation takes effect at the end of your current billing period. You will continue receiving member alerts until that period ends.

When refunds are offered

I review refund requests case-by-case. I will generally issue a refund in the following situations:

• Accidental or unauthorized charge: if you did not mean to subscribe, did not recognize the charge, or someone else used your card without permission, email me and I will refund immediately and cancel the subscription.
• Billed after cancellation: if you cancel but are charged anyway due to a system error, I will refund that charge.
• Material service change: if I significantly change what your membership includes, reduce the alert cadence, or stop delivering the advertised value during your paid period, you can request a pro-rated refund for the remaining portion of the period.
• Service unavailable: if the service is down or undelivered for more than 10 consecutive days within a billing period, you can request a pro-rated refund for that period.

When refunds are not offered

To be fair and sustainable, the following are not grounds for a refund:

• You did not book any of the deals we sent during your subscription. Deal alerts are an information service; whether you act on them is your choice.
• You transferred points or booked based on an alert, but the availability disappeared before you completed the booking. Award space is controlled by airlines and changes without notice.
• You did not read the alerts or missed a deal because you were not checking email.
• You forgot to cancel before the next billing period and were charged for a new cycle. If this just happened (within 7 days) and you have not opened any alerts in the period, contact me and I will usually refund as a goodwill gesture.

How to request a refund

Email contact@mileflying.com with:

• The email address on your subscription.
• The approximate date of the charge.
• A brief reason for the request.

I respond to refund requests within 72 hours, most often within 24 hours. Approved refunds are processed through our newsletter platform and typically show up on your statement within 5 to 10 business days.

Chargebacks

Before filing a chargeback with your credit card company, please email me. Almost every refund situation I can resolve directly and faster. Chargebacks trigger fees and penalties that harm a small independent business. If you have a legitimate concern I will work with you.

Contact

Refund questions: contact@mileflying.com.